At Carhartt Shop, we stand behind the quality of our durable workwear and fashion apparel. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, unworn, and in their original condition with all tags attached
  • Items must be in their original packaging
  • Proof of purchase is required
Note: For hygiene reasons, we cannot accept returns on vests that have been tried on without protective clothing underneath. All other products in our collection (jeans, pants, shirts, shorts, skirts & skorts) are eligible for returns if they meet the above conditions.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our team: Email us at [email protected] with your order number and details about the product you’d like to return or exchange. Use our template below for quick processing.
  2. Wait for approval: Our Washington-based customer service team will respond within 24 hours (Monday-Friday) with return authorization and instructions.
  3. Package your item: Securely pack the item in its original packaging with all tags attached.
  4. Ship your return: Send the package to our fulfillment center at the address we provide. We recommend using a trackable shipping service.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. For exchanges, we’ll cover the cost of shipping the replacement item to you.

Refund Process

Once your return is received and inspected (typically within 3-5 business days of arrival at our facility), we’ll process your refund or exchange:

  • Refund method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing time: 5-7 business days after approval (timing depends on your financial institution)
  • Shipping costs: Original shipping fees are non-refundable

Exchange Process

For exchanges, we’ll ship your new item via your preferred shipping method (standard or free shipping for orders over $50) once we receive and process your return.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the product and packaging. We’ll arrange for a free return and expedite your replacement.

Return Request Template

Use this template to quickly submit your return request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Carhartt Shop Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details: – Product Name: – Size/Color: – Reason for Return/Exchange: – Preferred Resolution: [Refund/Exchange for (specify alternative product)] Please let me know the next steps and return shipping address. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

International Returns

For customers outside the United States (excluding parts of Asia and remote areas where we don’t ship), return shipping costs and any applicable customs fees are the customer’s responsibility. Refunds will be issued in USD.

Questions?

Our Washington, DC-based customer service team is available Monday-Friday, 9am-5pm EST to assist with any questions about our returns policy. Contact us at [email protected].

This policy was last updated on [Insert Date] and applies to all purchases made at dailyoutfitsco.com.